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Welcome to PayEvo's Help and Support Center. Get instant answers through search, system status updates, and comprehensive resources for Canadian payroll, benefits and HR.

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Knowledge Base

Find answers about PayEvo's payroll, payments, benefits, HR, and accounting solutions. Search our help articles for step-by-step guides and support.

Knowledge Base

Find answers about PayEvo's payroll, payments, benefits, HR, and accounting solutions. Search our help articles for step-by-step guides and support.

Videos

Watch video tutorials on payroll, tax filing, employee management, and integrations. Access step-by-step guides, training sessions, and webinars for your platform.

Videos

Watch video tutorials on payroll, tax filing, employee management, and integrations. Access step-by-step guides, training sessions, and webinars for your platform.

Trust Center

Learn about our security certifications, compliance documentation, and privacy commitments. Industry-leading standards protect your payroll data.

Trust Center

Learn about our security certifications, compliance documentation, and privacy commitments. Industry-leading standards protect your payroll data.

Frequently Asked

Quick answers to frequently asked questions about payroll processing, reports, direct deposit, ROEs, and common account tasks.

Frequently Asked

Quick answers to frequently asked questions about payroll processing, reports, direct deposit, ROEs, and common account tasks.

Featured articles

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Support transparency

Real metrics from our support operations, updated daily. No cherry-picking — just honest numbers.

1hr 30minMedian first response90% within 4hr
0%Positive engagementAI-analyzed call sentiment
0Cases resolved yesterday↑ +3% vs 90-day avg

410 cases resolved this month · 38 avg cases per day

What clients are asking about

Top support topics from the past 7 days, extracted from call transcripts and case data.

CRA filingsBank accountsPay periodsService CanadaRemittances

Our commitment

Every case gets a human response. We aim to respond to every inquiry within hours, not days. Complex payroll issues involving CRA, banking, or multi-province setups may take longer to fully resolve — we'll keep you informed at every step. If you're not satisfied with your resolution, reply to any case and it will be reopened immediately.

Methodology: All metrics use a 90-day rolling window. First Response Time measures the time between case creation and the first agent phone call or outreach — median represents the typical experience, P90 means 90% of cases receive a response within this time. Positive Engagement % is derived from AI-analyzed call sentiment. Test accounts and system-generated cases are excluded. Data is refreshed daily at 4 AM EST.

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