Trust and Security
PayEvo combines 17+ years of Canadian payroll expertise with industry-leading security practices to protect your business and your employees.
PaymentEvolutions keeps your data safe, secure, and private.
ISO 27001
Canadian data centers certified for information security management systems and data protection standards.
ISO 42001
Certified AI management system ensuring responsible governance of AI-powered payroll features.
SOC 1/2/3 certified
Annual independent audits verify security controls across all Trust Services Criteria.
Award-winning support
Recognized for customer service excellence and partnership approach. Member of the Canadian Payroll Association.
20,000+ Canadian businesses
Since 2008, businesses from coast to coast trust PayEvo to pay their people on time, every time.
Compliance & Privacy
Privacy-first since day one
PIPEDA compliant since 2008
17 years of adhering to Canada's federal privacy law with privacy-by-design principles in everything we build.
100% Canadian data residency
All data stored and processed exclusively within Canada, protected by Canadian privacy laws.
FINTRAC registered security monitoring
Registered Money Services Business maintaining compliance with federal anti-money laundering regulations.
SOC 2 Type II certified
Independent auditors verify our security controls annually to ensure we meet the highest industry standards.
Privacy-by-design principles
Every system and process built with data protection as a core requirement, not an afterthought.
Data Processing Agreement
Comprehensive DPA available for enterprise customers outlining our commitments to data protection and privacy.
Security & Protection
Enterprise-grade security and compliance
Enterprise-grade encryption
All data encrypted in transit with TLS 1.3 and at rest with AES-256 to keep your payroll information secure at every layer.
Multi-factor authentication
Required for all user accounts to ensure only authorized team members can access sensitive payroll data.
24/7 security monitoring
Automated threat detection and real-time monitoring protect your data around the clock.
Secure API access
Role-based API keys and webhook signature verification keep integrations secure by design.
Incident response
Dedicated security team responds to potential threats quickly, with clear escalation procedures and customer notification protocols.
Transparent Incident Reporting
When issues occur, we provide detailed incident reports with timelines, root causes, and corrective measures.
PCI DSS Level 1 certified partners
Payment processing through Stripe and First Data, both certified to the most stringent standards in the payments industry.
ISO 27001:2013 certified infrastructure
Data centers maintain international information security management standards with regular third-party audits.
Infrastructure
Always-on infrastructure you can trust
Support
Real people, real solutions
Support hours Mon-Fri 9am-5pm EST
Consistent business hours you can count on, with extended availability through our case management system and knowledge base.
Talk to our support team
Call us or create a case for personalized assistance. Real people ready to help with your specific payroll questions.
Email us anytime
Send detailed questions to support@paymentevolution.com. Our team reviews and responds to every inquiry during business hours.
Expert-built knowledge base
Comprehensive articles written by our support team based on real customer questions. Updated continuously to give you accurate, tested solutions 24/7.
Personalized support at every stage
From quick questions to complex payroll scenarios, our team provides the level of support your business needs to succeed.
Compliance and security resources
Architecture diagrams, security questionnaires, and DPAs available for teams conducting vendor reviews.
Helpful trust and security-related resources
More on trust and security at PayEvo
Contact us to request documentation or to learn more about our approach to trust and security.
